Delivery Policy
A legal opinion
The explanations and information provided on this page are only general, high-level explanations and information on how to draft your own delivery policy document. You should not consider this article as legal advice or a recommendation on what you should do, as we cannot know in advance what specific delivery policies you wish to establish between your business and your customers. We recommend seeking legal advice to help you understand and create your own delivery policy.
Shipping Policy - The Basics
That said, a delivery policy is a legally binding document that aims to establish the legal relationship between you and your customers. It's the legal framework for outlining your obligations to your customers, but also for addressing the various possible scenarios that may arise, and what happens in each case.
A delivery policy is a good practice and helps both parties—you and your customers. Your customers can benefit from information about what to expect from your service. You can benefit from this because people are more likely to buy from you if you have a clear delivery policy in place, since there will be no questions about your delivery times or processes.
What to include in the delivery policy
Generally speaking, a shipping policy often addresses these types of issues: order processing time, shipping costs, different domestic and international shipping options, potential service interruptions, and much more.